Refund policy
At Princess Betty Jewelry, we proudly offer 18K gold-laminated jewelry, crafted to combine elegance, durability, and everyday wearability.
✨ Warranty Coverage
We offer a warranty against manufacturing defects on all 18K gold-laminated jewelry.
Each piece is carefully inspected prior to shipping to ensure quality and proper gold lamination.
❌ What This Warranty Does Not Cover
Due to the nature of 18K gold-laminated jewelry, this warranty does not cover:
- Normal wear and natural fading over time
- Scratches, dents, or damage from daily use
- Exposure to water, perfumes, lotions, sweat, chemicals, or cleaning products
- Improper storage or lack of jewelry care
- Damage caused by accidents, drops, or misuse
- Color changes due to skin pH or environmental factors
- Alterations or repairs made by third parties
⏳ Warranty Claim Period
All warranty claims must be submitted within 7 days of delivery.
📩 How to Request a Warranty Claim
To request a warranty evaluation, please contact us via email or WhatsApp and include:
- Order number
- Clear photos of the item
- Description of the issue
After review, if the issue is confirmed as a manufacturing defect, Princess Betty Jewelry will offer a replacement or store credit, at our discretion.
💎 Jewelry Care for 18K Gold-Laminated Pieces
To maintain the beauty and longevity of your jewelry:
- Avoid contact with water, perfumes, lotions, and chemicals
- Remove jewelry before showering, swimming, or exercising
- Store pieces in a dry, soft pouch or jewelry box when not in use
✨ Princess Betty Jewelry reserves the right to deny warranty claims that do not meet the conditions stated above
